Refund policy

Golden Root Essentials - Refund and Return Policy

1. 30-Day Satisfaction Guarantee
We stand behind our products and offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may request a refund or exchange within 30 days of receiving your order.

2. Return Eligibility
To be eligible for a return, the product must be unopened, in its original packaging, and purchased directly from Golden Root Essentials. Opened or used products are not eligible for a refund.

3. Return Process
To initiate a return, please contact our customer service team at Marie@GoldenRootEssentials.com with your order number and reason for return. We will provide you with instructions on how to return the product.

4. Shipping Costs
Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or damaged item received). We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.

5. Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7-10 business days.

6. Non-Refundable Items
Gift cards, promotional items, and any products marked as final sale are non-refundable.

7. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at Marie@GoldenRootEssentials.com. We will arrange for a replacement or a full refund, including return shipping costs.

8. Exchange Policy
If you wish to exchange a product, please follow the return process and place a new order for the desired product. Exchanges are subject to product availability.

9. Contact Information
For any questions regarding our Refund and Return Policy, please reach out to us at Marie@GoldenRootEssentials.com.